Normally, if you are on monthly billing, you will be charged once a month on more or less the same date every month (banks and payment processing schedules can vary slightly depending on the date).
However, in a few circumstances, you may be charged more than once in a month. This happens for one of two reasons:
1. Your Renewal Payment
If your policy is coming up for renewal, we will charge your account in advance of your renewal date to make sure that your account is funded and there will be no lapse of coverage between your old term and your new term. This may look like your monthly charge going through, then another monthly charge (plus a policy fee if applicable) as soon as a day apart. This only happens once a year so it can be a bit of a surprise! But this way, your policy won't randomly non-renew for lack of payment on your renewal date, which often causes issues with landlords and lease renewals. More good news, this also means you won't be charged again on your regular due date, as we've already collected your first month's (or the year's) premium. Payments will resume the following month on the normal schedule.
2. Past-due payment collections
If for any reason you've missed a bill in the past, we attempt to collect the past due amount at regular intervals, so your policy doesn't go into arrears and get canceled for non-payment of premium. Many people don't even notice that a bill was missed (this can often happen through no fault of ones own due to card companies and banks) and the first time they notice is when a payment goes through on a random date! But if it does, this is good news - your policy is back in good standing and you won't be canceled on for non-payment.