Support

How Goodcover Works 8

• How does the Invite Program work?
• What is the Member Dividend?
• What is the One-time deposit?
• What is the Goodpool donation?
• Can I switch to Goodcover if I’m already with another insurer?

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About My Coverage 6

• Where do I find my policy details?
• What does my policy cover?
• What is NOT covered by my policy?
• Who is covered under my policy?
• Are my pets, like dogs, covered?

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Making Changes 7

• How do I adjust my coverage? Or add special items?
• How do I change my home address? (Moving/Typo)
• How do I add (or edit) my Landlord info?
• How do I add (or edit) my Spouse / Partner to my policy?
• How do I update my contact information? (Name/Phone/Email)

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Making a Claim 3

• How do I file a claim?
• What information and documentation do you need for a claim?
• How long will a claim take and how will I get paid?

Goodcover COVID-19 Relief 4

• What is the Goodcover COVID-19 Relief Program?
• How do I join to earn free coverage?
• Who is a qualified COVID-19 medical responder?
• What if you don’t qualify as a medical responder? Nominate one!